Orbit Heart of England

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We are delighted to have been awarded a number of prestigious awards in recognition of not only our achievements and the outstanding commitment of our staff, but also that of our residents.










TPAS awards 2014

Our Customer Involvement team were highly commended in the Excellence in Co-Regulation category of the 2014 TPAS Awards. The award recognised the team's hard work as part of the Customer Involvement Service Review project.

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HouseMark ASB Gold Accreditation

In 2014 Orbit Heart of England was awarded the Gold standard HouseMark Anti-Social Behaviour accreditation. This was awarded as national recognition for the way we deal with Anti-Social Behaviour.

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CIH Midlands (Achiever of the Year)

In the 2013 Chartered Institute of Housing Midlands awards, Lee Steele was shortlisted in the 'Achiever of the Year' category.

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Housing Heroes Awards (Inspirational Leader of the Year)

Lee Steele, Orbit Heart of England Head of Operations – Housing and Income, was shortlisted in the Inspirational Leader of the Year category, Housing Heroes Awards 2013 for his work on Welfare Reform.

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Housing Heroes Awards (Support/Care Team of the Year)

In the 2013 Housing Heroes Awards, Orbit Independent Living’s Watton’s Lodge Dementia Café team were shortlisted in the Support/Care team of the Year category. The nomination was in recognition of their work to set up a café for dementia sufferers, their carers and their families within the local community.

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Housing Innovation Awards

Cogent Computing, part of Coventry University, took home the Most Innovative Consultant at the 2013 Housing Innovation Awards. The award was in recognition of their work which was the output of a knowledge transfer partnership with Orbit Heart of England.

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East Midlands Tenant Participation Forum Award

Orbit Heart of England resident, Keith Lucas, was shortlisted for the 2013 East Midlands Tenant Participation Award for the Colin Smith memorial award.

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Midlands Excellence awards

In 2012, Orbit Heart of England’s Voids Quality Improvement Project team was shortlisted in the Lean Processing specialist category of the Midlands Excellence Awards.

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The Fields in Trust Awards

In the QEII category of The Fields in Trust Awards 2012, Trevor Bachelor (resident) was given runner-up with an honourable mention.

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Sustainable Housing Awards (Green Social Champion of the Year)

Orbit Group Head of Sustainable Investment, John Barnham, was shortlisted for Green Social Champion of the Year in the 2012 Sustainable Housing Awards.

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Sustainable Housing Awards (Sustainable Smaller Housing Retrofit)

The Elliot Drive eco retrofit project in Wellesbourne was shortlisted for the Sustainable Smaller Housing Retrofit category in the Sustainable Housing Awards 2012.

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Sustainable Housing Awards (Community Involvement/Engagement)

Plugin is a partnership between the Environment Agency, Severn Trent Water, South Staffs Water, Global Action Plan (GAP), Wolverhampton Homes, Orbit Heart of England, Optima Community Association, Black Country Housing Association, Accord Housing and Rykneld Homes. The project is designed to help customers save water through the use of water saving devices and training. The project won the Community Involvement/Engagement category of the Sustainable Housing Awards 2012.

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Retrofit Awards

The Elliot Drive project was also shortlisted in the Retrofit Awards 2012 in the Small Housing category.

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Investors in Excellence

In December, we were awarded Investors in Excellence accreditation, a quality mark given to organisations who can demonstrate that they are committed to improving business performance.

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Investors in People

Orbit Heart of England has also been awarded Investors in People status in recognition of excellent employee development and engagement.

After following the Investors in People tailored people management standard, we have demonstrated a commitment to engage our staff and support their professional development.

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Coventry Compact Award 2011

The successes of the Growing Paradise project to build community cohesion has been recognised with a Special Commendation at the latest Coventry Compact Awards.

The project, managed by Groundworks West Midlands and part funded by our Community Investment Fund, is a successful community project which has brought local residents together to improve their health and build strong neighbourhoods through the use of underused community greenspaces to grow their own food.

The Coventry Compact Award is a celebration of effective partnership working between partners and recognises and rewards the commitment of volunteers to improve quality of life for Coventry communities.

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Coventry Cohesion Award 2011

Growing Paradise also won a Coventry Cohesion AwardThese awards from the Coventry Partnership are granted to highlight the work that local community, voluntary, public and private sector organisations do to build bridges between different cultures and communities.

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Warwickshire Fire & Rescue Service – Celebrating Partnership With Industry 2011

In October, we received the Celebrating Partnership With Industry Award for our work to form a partnership with Warwickshire Fire and Rescue Service to the benefit of the local community.

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What House? Awards 2011

Our Sampson Close development in Coventry scooped Silver in the Best Sustainable Development category of the What House? Awardsin recognition of the scheme’s environmental credentials.

The new eco-homes meet PassivHaus standards with high levels of insulation and other environmentally friendly technology which means that these homes are very cost effective to run.

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HAPPI Award, Housing Design Awards 2011

St Bede’s Extra Care Scheme won the HAPPI ‘Best development for housing our ageing population’ Award.

The Housing our Ageing Population Panel for Innovation (HAPPI) Award recognises the success of the scheme to support older people and how the scheme has been designed to fit into its surroundings.

Built on the former St Bede’s school site in Bedford, the extra care development will provide affordable housing for local people aged over 55, incorporating assistive technology to help people maintain their independence.

For further information on our services to support older people, visit our Orbit Independent Living website.

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Coventry Telegraph Business Awards – Pioneering Customer Service

In May, Orbit Group’s ‘Customer First’ approach to customer service received recognition when we were announced winner of the Pioneering Customer Service category at the Coventry Telegraph Business Awardssupported by the Coventry and Warwickshire Chamber of Commerce.

Our ‘Customer First’ approach is all about improving the way our staff and services work to give our customers the best possible service. This is achieved through staff training but also through major investment in customer-facing technology.

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First Time Buyer Awards

In April, Briar Croft Extra Care Scheme was announced winner of the Community Integration Project of the Year in the First Time Buyers Awards. This award celebrates the outstanding contribution that this project has had to the neighbourhood and the positive impact it has had on local residents.

Briar Croft provides a home for life for its residents, raising older people’s aspirations of what they can expect from their home and creating a community within a fit-for-purpose building. 

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National Housing for Older People Awards

Briar Croft Extra Care Scheme was also recognised with a Silver Award in the Housing With Care Provision category at the National Housing for Older People Awards 2011 in February.

For further information on our services to support older people, visit our Orbit Independent Living website.

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National Home Improvement Agency Quality Mark Award

Our Care & Repair Service this year received recognition for the excellent quality of their services with a National Home Improvement Agency Quality Mark Award

The service, offered by Orbit Care and Repair Home Improvement Agency, supports people to continue living independently in their own home by providing repairs, improvements, energy efficiency and adaptations to meet individual’s needs.

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Midlands Excellence Awards

In February, we received a Highly Commended award in the Sustainability category of the Midlands Excellence Awards for our work on sustainable developments, such as the award winning Sampson Close development in Coventry.

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Colin Smith Award

In November, Orbit Heart of England customer Irene Ashton was voted winner of this year’s Colin Smith Memorial Award in recognition of her extensive community work.

The annual Colin Smith Memorial Award is given to an individual tenant, leaseholder or resident in the East Midlands in recognition of their outstanding contribution to their community.
Find out more about Irene Ashton and the award on our News Pages

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Young People of the Year Award, Buckinghamshire

Resident young single mums at Springfield Mother & Baby unit residents won 2nd place in the Buckinghamshire Young People of the Year Award for their musical fund raising activities.

The group, who call themselves ‘The Motherhood’ wrote songs about their experiences as young mums and recorded a charity music CD which has raised hundreds of pounds for a local hospital neo-natal unit.

For more information on the award, visit the Young People of the Year website.

To find out how Orbit Heart of England is working to support vulnerable groups such as young single mums, visit our Orbit Independent Living website.

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Looking for our Customer Spotlight award?

Customer Spotlight award logo

Our Customer Spotlight awards are designed to recognise staff who have delivered excellent customer service. Visit our Customer Spotlight award page for more information.

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